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Customer Care

This programme encompasses the skills needed to monitor the level of service between an organisation and its customers, both internal and external.

This programme is intended for junior managers of organisations.

'Customer' includes, but is not limited to,

  1. Other organisations
  2. Consumer, department, general public
  3. Other areas of responsibility and government departments
  4. 'Area of responsibility' includes, but is not limited to Cost centre/Section/Department
  5. Team

'Junior managers' include, but are not limited to,

  1. Team leaders, supervisors
  2. Foremen and section heads

'Standard operating procedures' (SOPs) may comprise formal written documents or accepted practices in the organisation.

'Organisation' includes but is not limited to

  1. Workplace
  2. Work context, work unit
  3. Company, department or section




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